Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more. If you don't see your question answered here, please contact us.
What is the difference between 33-bead and 99-bead tasbihs?
A 33-bead tasbih is designed for shorter prayer cycles, typically repeating the cycle three times to complete 99 prayers. The 99-bead tasbih allows for completing all 99 prayers in a single cycle, which some users find more convenient for longer prayer sessions.
What is the religious significance of using a tasbih?
Tasihs (prayer beads) are used by Muslims to keep count during dhikr (remembrance of Allah) and tasbih (glorification of Allah). They help in reciting the 99 names of Allah and other prayers like 'Subhanallah', 'Alhamdulillah', and 'Allahu Akbar'. Using a tasbih helps maintain focus during prayer and meditation.
Which materials are best for daily use tasbihs?
For daily use, we recommend wooden tasbihs (like olive wood or sandalwood) or semi-precious stone tasbihs (like agate or jasper). These materials are durable, comfortable to hold, and develop a beautiful patina over time. Wooden tasbihs are generally lighter and more affordable, while stone tasbihs offer unique natural patterns.
Are your tasbihs hand-counted?
Yes, all of our tasbihs are hand-counted by our artisans to ensure the exact number of beads. Each tasbih includes markers at specific intervals to help track your prayers.
How do I care for my wooden tasbih?
Wooden tasbihs should be kept in a dry place away from direct sunlight. Clean with a soft, dry cloth and occasionally apply a small amount of natural beeswax or oil to maintain the wood's luster. Avoid water exposure as it can damage wooden beads.
How do I care for my stone or gemstone tasbih?
Stone tasbihs require minimal maintenance. Clean with a soft, slightly damp cloth and dry immediately. Avoid harsh chemicals and extreme temperature changes. Store in a soft pouch when not in use to prevent scratches. Some stones may fade if exposed to prolonged direct sunlight.
Do you have tasbihs in stock or are they made to order?
We maintain a selection of popular tasbih designs in stock for immediate shipping. Limited edition and custom tasbihs are made to order. Our website indicates stock status for each item. If you're looking for a specific design that shows as out of stock, please contact us via WhatsApp at +60126974479 for the latest availability.
How long does it take to restock popular items?
Restocking typically takes 2-4 weeks depending on the materials and craftsmanship required. You can sign up for back-in-stock notifications on our product pages, or contact us directly via WhatsApp for updates on specific items you're interested in.
Do you offer custom tasbihs?
Yes, we offer custom tasbih services where you can select specific materials, bead sizes, and design elements. Custom orders typically take 2-3 weeks to create. Please contact us via WhatsApp at +60126974479 or email for more information about custom options and pricing.
Can I request specific colors or materials for my custom tasbih?
Absolutely! For custom orders, you can specify your preferred materials (wood types, stone varieties, etc.), colors, bead sizes, and design elements like markers and tassels. We'll work with you to create a tasbih that meets your preferences while ensuring quality and durability.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing for orders of 10 or more tasbihs. Bulk discounts are available for special events, masjids, Islamic centers, and retailers. Please contact us via WhatsApp at +60126974479 or email for wholesale pricing and minimum order requirements.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by location, typically ranging from 7-21 business days. Import duties and taxes may apply depending on your country's regulations.
Do you offer local pickup in Malaysia?
Yes, we offer free local pickup from our location in Nilai, Negeri Sembilan, Malaysia. Select 'Local Pickup' during checkout and we'll contact you to arrange a convenient pickup time. You can also contact us via WhatsApp at +60126974479 to coordinate.
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Custom or personalized items cannot be returned unless there is a manufacturing defect. Please visit our Returns page for complete details.
How long will my tasbih last?
With proper care, our tasbihs are designed to last for generations. We offer a guarantee against manufacturing defects, reflecting our confidence in the durability of our products.
Are your materials sustainably sourced?
Yes, we prioritize sustainability in our material sourcing. Our woods come from responsibly managed forests, and we select suppliers who follow ethical and environmental best practices.
Do you offer gift wrapping or packaging?
Yes, we offer elegant gift packaging options for all our tasbihs. During checkout, you can select gift wrapping for a small additional fee. We can also include a personalized message card upon request. For corporate gifts or special events, please contact us to discuss custom packaging options.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for online purchases. For Malaysian customers, we also accept bank transfers and e-wallet payments (Touch 'n Go, Boost, GrabPay). For WhatsApp orders, we'll provide payment instructions after confirming your order details.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details. For orders placed via WhatsApp, we'll send tracking information directly to your WhatsApp number.
Can I order through WhatsApp instead of the website?
Yes, we welcome orders through WhatsApp at +60126974479. Simply send us a message with the items you're interested in, and we'll guide you through the ordering process, including payment options and shipping details. This is especially convenient for custom orders or if you have specific questions about our products.
Still Have Questions?
We're here to help! Reach out to our customer service team:
- Email: tasbih.house@gmail.com
- Phone: +60126974479
- Contact Form: Get in Touch